Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Click My Account button. On page, just enter your email address and you’re registered! A password will be sent to your email address and you could login to your customer account on the same page.
It depends on what country you are from. Certain shipping times are displayed on product page. For other info regarding shipping times see our Shipping Info page.
You could change your shipping address within 12 hours after an order is placed. See also our Refund Policy page for more details
We have a Track Order page where you can input your Order ID and email address and see the status of your order.
We can ship on more than 20 countries. For details see our Shipping Info page.
Yes, we have to.
If you have multiple items ordered, they will come in separate packages and probably on different times due to the fact that we have multiple warehouses located in different parts of the world. Don’t worry, you will get them all.
If you need to swap an item
Returns and Exchanges
For every query you may have regarding our products or services please email us at support@ourcutepuppy.com
See our Refund and Returns page for details.
Although this is unlikely, mistakes can happen. If this is the case, please contact us at support@ourcutepuppy.com with a picture of the item and your order ID and we will do everything we can to resolve the situation.
Although this often happens because of the carrier, we could compensate you, see our Refund Policy page for more info.
The address is on our Refund Policy page.
Please contact us within 12 hours after your order was placed otherwise this may cause huge delays in delivering your order.
Yes, within 12 hours after you’ve placed your order. See our Refund Policy for more info.
Of course you can! Just send the product name to support@ourcutepuppy.com and we will notify you as soon as it is back in stock.