Contact
Common queries answered
Frequently Asked Questions
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How do I receive customer support?
For every questions you may have regarding your order, you can contact us via the form below or directly at support@ourcutepuppy.com
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What is your return and exchange policy?
See our Refund Policy page.
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How long does it take for me to receive my order?
See our Shipping Info page.
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How do I pay for my order?
You can pay for your order with your PayPal account (recommended). If you have a credit/debit card and you don’t want to use PayPal, you can checkout with the “Credit/Debit Card” option (we accept all major credit/debit cards). You’ll be redirected to a secure page where you can enter your credit card information and complete your payment safely.
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Do you ship to my country?
The list of countries in which we can deliver is on the Shipping Info page.
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How do I track the status of my order?
You can track your order status in real time by entering your order info on the Track Order page. After an order has been shipped, you will receive an email confirmation with your delivery details and tracking numbers.
Still need help?